EU/EEA & UK Consumer Terms Supplement

Last updated: 1 June 2026

This is a supplement. It adds the mandatory consumer rights that apply to consumers in the European Union, EEA, and United Kingdom. Please read it together with our general Terms of Use (with Framtidsforum I&M AB), which govern your use of SpreadsheetConverter in full. The general Terms apply; where mandatory consumer law or this supplement gives you greater rights, those rights prevail.

Right of withdrawal (14 days)

Under the EU Consumer Rights Directive (2011/83/EU) and, in the UK, the Consumer Contracts Regulations 2013, you may withdraw from a distance contract within 14 days without giving a reason.

Digital services exception: if you ask us to begin providing the service during the withdrawal period and acknowledge that you lose the right of withdrawal once the service has been fully performed, the right of withdrawal ends at that point; for a paid subscription started early, any refund is pro-rated for the part already supplied.

Statutory conformity rights

For consumers in Sweden, the Konsumentköplagen and Distansavtalslagen apply; in other EU/EEA countries and the UK, your local mandatory consumer law applies. These rights take precedence over the warranty disclaimer and liability limitation in the general Terms to the extent the law does not permit their exclusion. Nothing in the general Terms excludes liability that cannot be excluded under applicable law (including for death or personal injury caused by negligence, or for fraud).

Disputes

The general Terms are governed by the laws of Sweden, with Uppsala tingsrätt as the court of first instance. As a consumer, you may also rely on the mandatory law of, and bring proceedings in, your country of residence where applicable law so requires. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

How to withdraw or make a consumer claim

Email support@spreadsheetconverter.com.